How COVID-19 is making ‘warriors’ out of wine entrepreneurs.
Author – Deborah Steinthal, Managing Director I Scion Advisors I McMinnville, Oregon COVID-19’s toll on the wine industry is substantial, with potential long-term consequences. Everyone’s context has been scrambled. Things are super fluid. It is impossible to...
Fostering wineries BUILT TO LAST in the Northwest
How to drive a 30%+ increase in customer lifetime value through a great Customer Experience.
This article outlines best practices for driving increased customer loyalty and advocacy though thoughtfully designed customer experience architectures. Research is showing a 10% rise in customer retention can yield a 30+% increase in value to the company
Scenario example: Building cash by building EBIT (a cash flow surrogate).
Hank Salvo, Managing Director. A 100,000 case winery owned by a first generation (G1) founder plans to sell his business to his kids. To achieve their objectives, the family business must grow to accommodate more second generation (G2) owners and generate more cash...