How to drive a 30%+ increase in customer lifetime value through a great Customer Experience.
This article outlines best practices for driving increased customer loyalty and advocacy though thoughtfully designed customer experience architectures. Research is showing a 10% rise in customer retention can yield a 30+% increase in value to the company
Scenario example: Building cash by building EBIT (a cash flow surrogate).
Hank Salvo, Managing Director. A 100,000 case winery owned by a first generation (G1) founder plans to sell his business to his kids. To achieve their objectives, the family business must grow to accommodate more second generation (G2) owners and generate more cash...
Why small businesses rarely scale and big ones die-off.
At Scion Advisors, we have worked with over 130 private business owners to drive profitable growth. Through this article, we address: what can we learn from businesses that grow and thrive, sustainably? When things don’t work out, we discover a...
Nine innovative ways companies are winning.
The past six months have been less stellar than predicted in this post crisis environment. Four factors stand out that are driving flat foodand beverage trends and weak growth prospects through the remainder of the year: (1) market variation ; (2) increased...